Scheduled maintenance is one of the most misunderstood parts of running a SaaS platform. Teams often assume that because downtime is planned, it will be accepted automatically. In practice, poorly communicated planned maintenance can damage trust just as quickly as…
At some point, every SaaS team with good intentions runs into the same problem. You start communicating more by adding a status page. You push updates frequently. And then… users stop paying attention. They mute notifications and stop checking the…
Introduction Scheduled maintenance is something you plan. Customer frustration doesn‘t have to be. Most of the adverse reactions to maintenance happen not because of the consequences of downtime, but because of the element of surprise. Users find out that the…